Audion Innovision Warranty Claim Procedure
All new Products will have the Limited Warranty period for 12 months. If you are uncertain if your Product is eligible for Limited Warranty support, please contact our support team for clarification here.
Phone: 1300 300 364
Fax: 1300 304 364
Warranty period starts from customer purchased date.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:
- A dated sales receipt from an authorised Dealer or Reseller.
The receipt must show the Product description and price.
- A dated official e-mail from an authorised online Dealer, Reseller, Flybys or Credit Card Rewards Program confirming purchase and shipment of Product.
The confirmation e-mail must show the Product description and price.
You will be considered to have returned the said product to Audion Innovision, if you have delivered the product to a carrier and have taken all necessary steps to ensure that the product is delivered to Audion Innovision. We advise that you select a method of shipping that is traceable (eg. Registered Post, Express Post, Courier). You are responsible for shipping and handling charges as well as any applicable customs, duties or taxes in returning the product to Audion Innovision. Risk in the returned product only passes to Audion Innovision when the product is received by Audion Innovision and Audion Innovision shall not be responsible for items lost in transit to us. In the event that the procedure herein is not followed, Audion Innovision reserves the right to accept the delivery of the product on such terms that it may determine at its sole discretion.
To return your product, you must obtain a Return Merchandise Authorisation Number (RMA). Please note that the RMA number must be noted on the outside of the returned product’s package.
If you do not have access to a computer or internet, you can fax or mail through the RMA Requisition Form.
Audion_RMA_Form.pdf ( New )